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What Can I Do For You?

Content Creation

Create & Explore

Storytelling

Expand Your Imagination

Public Speaking

Professional

Content Marketing

Engage & Influence

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Work Experience

Senior Operations Lead

August 2021 - May 2024

  • Streamlined operational processes by implementing efficient systems and procedures, resulting in improved productivity levels.

  • Managed cross-functional teams for timely project completion and delivery of high-quality results.

  • Established a culture of continuous improvement by regularly reviewing operations, identified areas for optimization, and implemented necessary changes.

  • Coordinated with multiple departments to optimize workflows, streamline communication channels, and improve overall efficiency within the organization.

  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Content Creator

February 2018 - August 2021

  • Increased website traffic by consistently producing high-quality, SEO-optimized content.

  • Boosted brand engagement by creating compelling social media posts and campaigns.

  • Improved user experience on the company website with relevant, well-researched articles and blog posts.

  • Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.

  • Streamlined content creation processes by implementing efficient editorial calendars and project management tools.

  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.

Quality Assurance & Training

November 2018 - June 2021

  • Enhanced employee performance by developing and implementing comprehensive training programs.

  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.

  • Increased employee retention through engaging and relevant training sessions tailored to individual needs.

  • Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.

  • Created a positive learning environment by incorporating adult learning principles into all instructional designs.

  • Documented participation and evaluated learning for each participant.

  • Trained and monitored 10-20 new personnel hired to fulfill various roles.

Content Curator & Social Media Intern

January 2018 - July 2018

  • Enhanced website traffic through the consistent delivery of compelling articles and multimedia content, fostering widespread sharing and engagement.

  • Maintained brand integrity across all curated materials, upholding a unified voice and message across diverse platforms.

  • Collaborated closely with design counterparts to produce visually striking imagery that seamlessly complemented article content, captivating reader attention.

  • Exhibited adept time management skills, adeptly navigating tight deadlines and shifting priorities while upholding the caliber of output.

Education

  • University of North Carolina Charlotte (May 2018) - Bachelor of Arts in Communication - Minor in Journalism 

  • Full Sail University (February 2023) - Master of Fine Arts in Creative Writing

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